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Returns & Refunds Policy

We basically provide a repair service for used automotive parts. Due to this, a return is not possible after the customer has confirmed the order and machining has begun.

In exceptional cases we provide re-manufactured or new parts. In these cases  we will refund the parts providing they are returned within 14 days of delivery and are in a saleable condition. No refunds will be made for parts that have been fitted.

If the goods were damaged before they are delivered, we will refund the parts in full incl. carriage costs. Damage caused through incorrect installation or use is not covered.

Faulty parts

For repairs and parts we supply a guarantee against manufacturing defaults for 1 year. Included is labour, all fitted items and spare parts. Components, that have not been worked or cannot be worked or machined (pressure reservoir diaphragm i.e.) are explicitly not included.
In the unlikely event of a genuine manufacturing fault, a full refund for parts and carriage costs will be issued.
No guarantee is supplied if the fault is caused by incorrect installation or incorrect usage.

Surcharge refund

As products are re-manufactured, a surcharge might be added at the time of sale. Surcharge refunds will be issued upon the receipt of the the old unit, which must correspond to the unit supplied. Old parts must be complete, undissected and suitable for re-manufacturing.

To return parts

Please return back the parts securely wrapped, along with the invoice and a letter stating the reason for the return.
Please send the package to:

Technischer Service
Tim Schroeder
Nickelswarft 3
25836 Poppenbuell
Germany